Experience
Education
Computer Networking Systems (AAS) / ITT Technical Institute
Salutatorian of Class of 2016 with a 3.98 GPA
National Technical Honors Society Member
Work
Illinois National Bank (INB, N.A.) / Junior Systems Administrator - January 2023 - Present
Lead Windows Server & 365 Administrator
vSphere Administrator
BigFix Administrator
Lead Remittance Support
Illinois National Bank (INB, N.A.) / Service Desk Specialist / March 2022 - January 2023
Millikin University / Technical Support Specialist / March 2021 - March 2022
Help Desk Supervisor
Lead Apple Administrator
ReedHein & Associates / Remote Help Desk Technician / June 2020 - March 2021
Skills
Windows Administration
Azure/Active Directory Management, Windows Server & 365 Administration, Group Policy Implementation, Endpoint Management (Intune), Application Deployment (Intune/SCCM), Security PoliciesVMWare Administration
vSphere & Horizon Virtual Machine Administration & Support, User Management, Desktop Pool and Virtual Network Configuration, Backups, Schedule UpdatesApple Administration
Munki Deployment, Basic Unix Scripting, Mosyle, Apple School Manager, Apple Certificate ManagementEndpoint/Application Support
Software and OS update/packaging/deployment (SCCM, Intune, BigFix, Munki)Security Support
Remediate software, OS, system and certificate vulnerability findings.End User Support
Ticket System Management (Jira & Fresh Service), Asset & Inventory Tracking, Documentation, Printer Configuration and Support, Network Connectivity Troubleshooting, Hardware & Software Resolution